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IS development/IT operations alignment in system development projects: a multi-method research

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  • Jon Iden
  • Bjørnar Tessem
  • Tero Paivarinta

Abstract

The purpose of this paper is to explore IS development/IT operations alignment in system development projects. The paper triangulates data from four independent studies in order to explore how the two domains are aligned in today's system development projects. The paper concludes that the two domains are unsatisfactorily aligned: communication and information flow is not efficient, plans and activities are not well-connected, and they do not have a close working relationship. Our findings suggest that improving IS development/IT operations alignment must be a priority for IT managers, and we offer suggestions for focal issues. This study shed light on a new aspect of IT governance and alignment challenges, and provides researchers with data and perspectives for further research.

Suggested Citation

  • Jon Iden & Bjørnar Tessem & Tero Paivarinta, 2012. "IS development/IT operations alignment in system development projects: a multi-method research," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 11(3), pages 343-359.
    • Handle: RePEc:ids:ijbisy:v:11:y:2012:i:3:p:343-359
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    Cited by:

    1. Iden, Jon & Eikebrokk, Tom Roar, 2013. "Implementing IT Service Management: A systematic literature review," International Journal of Information Management, Elsevier, vol. 33(3), pages 512-523.

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