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Three-dimensional model for the global quality of a website

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  • Ã lvaro Rocha

Abstract

Websites quality is strategically important for organisations and for the satisfaction of their clients. In this paper we propose an innovative high-level structure for a global quality evaluation of a website. This structure is based in three main dimensions (contents, services, technical), characteristics, sub-characteristics and attributes, that will substantiate the development of broad websites quality evaluation, comparison and improvement methodologies, according to particular sectors of activity.

Suggested Citation

  • Ã lvaro Rocha, 2012. "Three-dimensional model for the global quality of a website," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 10(4), pages 436-446.
    • Handle: RePEc:ids:ijbisy:v:10:y:2012:i:4:p:436-446
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    Cited by:

    1. Risto Silvola & Janne Harkonen & Olli Vilppola & Hanna Kropsu-Vehkapera & Harri Haapasalo, 2016. "Data quality assessment and improvement," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 22(1), pages 62-81.

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