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Developing customer-oriented service bundles: the case of Finnish public healthcare

Author

Listed:
  • Henna Järvi
  • Mika Immonen
  • Mikko Pynnönen

Abstract

Governments worldwide are addressing the challenge of ageing. The elderly will have a more worthwhile and independent life when they can live at home for as long as possible; a situation which would also decrease the costs of public healthcare. Therefore, service offerings should be modified on the basis of changing needs, and governments should offer genuine solutions that make it possible for the elderly to live at home. What must be understood is that the elderly require a variety of different services, which go beyond healthcare. In this quantitative and explanatory study, we formulated customer-oriented service bundles that would satisfy the needs of public healthcare customers, and therefore provide them with value.

Suggested Citation

  • Henna Järvi & Mika Immonen & Mikko Pynnönen, 2016. "Developing customer-oriented service bundles: the case of Finnish public healthcare," International Journal of Business Innovation and Research, Inderscience Enterprises Ltd, vol. 11(3), pages 326-344.
    • Handle: RePEc:ids:ijbire:v:11:y:2016:i:3:p:326-344
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