IDEAS home Printed from https://ideas.repec.org/a/ids/ijbglo/v29y2021i2p198-210.html
   My bibliography  Save this article

An analysis of satisfaction of passenger services offered in premium trains in Indian Railways with reference to northern zone

Author

Listed:
  • Atul Choudhary
  • Sanjeev Bansal
  • Anu Prashaant
  • Prashant Sharma

Abstract

Due to the growing importance of quality in our life, customers' desire to enjoy a relatively better quality of products or availing superior quality services has been increased. India is the second highly populated country of the world and its rapid population growth also contributes to an increase of people's travelling demands. In India, trains are the cheapest and comfortable mode of travelling especially for long distances. This paper aims to investigate the passengers' perceptions about the service quality of premium trains of northern zone of Indian Railways. The present paper highlights the prominent dimensions in determining the passengers' overall perceived service quality offered by the premium trains of northern railways. The main intent of this study is to present a framework developed for assisting northern railways to monitor and control the quality of services provided to passengers of premium trains such as Rajdhani and Shatabdi Express.

Suggested Citation

  • Atul Choudhary & Sanjeev Bansal & Anu Prashaant & Prashant Sharma, 2021. "An analysis of satisfaction of passenger services offered in premium trains in Indian Railways with reference to northern zone," International Journal of Business and Globalisation, Inderscience Enterprises Ltd, vol. 29(2), pages 198-210.
    • Handle: RePEc:ids:ijbglo:v:29:y:2021:i:2:p:198-210
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=118233
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijbglo:v:29:y:2021:i:2:p:198-210. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=245 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.