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Measuring identity theft and identity fraud

Author

Listed:
  • Susan Sproule
  • Norm Archer

Abstract

Identity theft and fraud are an increasing concern to consumers who interact with online businesses routinely. This paper presents a process-oriented model of consumer identity theft and fraud, and reports on a 2008 survey of Canadian consumers. Results are reported in standard categories of fraud: credit card, existing accounts, new accounts, and other fraud. We found that 20% of participants have stopped or reduced online shopping, and 9% have stopped or reduced online banking activities. These findings are of concern to business and government since, if consumers stop doing business online, the productivity benefits of e-business will not be realised.

Suggested Citation

  • Susan Sproule & Norm Archer, 2010. "Measuring identity theft and identity fraud," International Journal of Business Governance and Ethics, Inderscience Enterprises Ltd, vol. 5(1/2), pages 51-63.
    • Handle: RePEc:ids:ijbget:v:5:y:2010:i:1/2:p:51-63
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    Cited by:

    1. Hille, Patrick & Walsh, Gianfranco & Cleveland, Mark, 2015. "Consumer Fear of Online Identity Theft: Scale Development and Validation," Journal of Interactive Marketing, Elsevier, vol. 30(C), pages 1-19.

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