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Properties of quality constructs in Canadian business relationships

Author

Listed:
  • David Hutchinson
  • Jang Singh
  • Göran Svensson
  • Tore Mysen

Abstract

This paper investigates whether satisfaction, in B2B relationships, is a mediating construct between the antecedents, trust and commitment, and subsequent outcomes. Using data from a survey of Canadian managers and executives, the study tested a structural equation model, the trust, commitment, satisfaction (TCS) model, where the antecedent constructs, trust and commitment, are mediated by the satisfaction construct, which in turn influences coordination, cooperation and continuity or 'consequence' constructs. The tested model indicated an acceptable fit, validity and reliability. The analysis in the present study reinforces the argument that satisfaction plays a mediating role in creating enduring relationships in business contexts.

Suggested Citation

  • David Hutchinson & Jang Singh & Göran Svensson & Tore Mysen, 2012. "Properties of quality constructs in Canadian business relationships," International Journal of Business Excellence, Inderscience Enterprises Ltd, vol. 5(4), pages 429-443.
    • Handle: RePEc:ids:ijbexc:v:5:y:2012:i:4:p:429-443
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