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A systematic lean implementation for process efficiency in a knowledge intensive firm - a case study

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  • R. Sujatha
  • J. Sekkizhar
  • P.R. Laavanya

Abstract

Process efficiency is critical for service organisations, irrespective of their size. They can practise lean by using a step-by-step approach to identify problems and document processes in every functional domain. This research study investigates the lean management practices in a knowledge-intensive data analytics firm, which helps its customers convert raw data into valuable insights for decision making. A case study based methodology is used to demonstrate the implementation of lean tools such as standard operating procedures (SOP), mistake proofing, root cause analysis, problem solving techniques, skill matrix, value stream mapping (VSM), layout modification, and dashboards. A Gantt chart was used to measure the process efficiency and reduction in time duration for the projects. The average time taken for projects witnessed a decrease of 42% after lean implementation. This case study showed that reengineering of business practices and adequate training for employees are mandatory for lean implementation in an organisation.

Suggested Citation

  • R. Sujatha & J. Sekkizhar & P.R. Laavanya, 2026. "A systematic lean implementation for process efficiency in a knowledge intensive firm - a case study," International Journal of Business Excellence, Inderscience Enterprises Ltd, vol. 40(1), pages 53-77.
    • Handle: RePEc:ids:ijbexc:v:40:y:2026:i:1:p:53-77
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