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A study on the impact of COVID-19 on the business operations of MSMEs

Author

Listed:
  • Naseem Twaissi
  • Jehad Saleh Aldehayyat
  • Moid U. Ahmad

Abstract

COVID-19 has brought in a lot of uncertainty in global businesses, particularly small businesses and startups. The primary objective of the research is to understand more about the impact of COVID-19 and the government's support for the business operations for small businesses in the context of four firm level moderating variables. The study is based on a sample (342 responses) of entrepreneurs/managers from the service oriented small business sector in Jordan. The research found a mismatch between the government's economic relief and the expectations of the small business sector. Another significant finding of the research is that number of owners in a firm and the flexibility in business model of firms are the two variables which moderate the impact of government support on MSME operations.

Suggested Citation

  • Naseem Twaissi & Jehad Saleh Aldehayyat & Moid U. Ahmad, 2025. "A study on the impact of COVID-19 on the business operations of MSMEs," International Journal of Business Excellence, Inderscience Enterprises Ltd, vol. 37(2), pages 224-236.
    • Handle: RePEc:ids:ijbexc:v:37:y:2025:i:2:p:224-236
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