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Effect of high-performance work systems on employee performance in luxury hotels: a sequential mediation analysis

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  • Henry Kofi Mensah
  • Gilbert Anyowuo Okyere
  • Eric Sie Forenten

Abstract

This study tested the arguments that the relationship between HPWS and employee performance is channelled sequentially through grit and job resourcefulness, using a dataset from 234 hospitality professionals in star hotels in a developing economy in sub-Saharan Africa. The results demonstrated that HPWSs, grit and job resourcefulness have a direct effect on employee performance. Furthermore, grit and job resourcefulness partially mediate the relationship between HPWSs and employee performance. The results imply that employee performance is a function of the work environment (HR systems) and employee distinguishing qualities. The result is useful for managerial decisions in the hospitality sector.

Suggested Citation

  • Henry Kofi Mensah & Gilbert Anyowuo Okyere & Eric Sie Forenten, 2025. "Effect of high-performance work systems on employee performance in luxury hotels: a sequential mediation analysis," International Journal of Business Excellence, Inderscience Enterprises Ltd, vol. 36(4), pages 483-506.
    • Handle: RePEc:ids:ijbexc:v:36:y:2025:i:4:p:483-506
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