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TQM to business excellence: a research journey (1985-2018)

Author

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  • P.M. Unnikrishnan
  • Jyoti Tikoria
  • Arun Kumar Agariya

Abstract

This study aims at providing a comprehensive research guide from total quality management (TQM) to business excellence for future researchers. A total of 371 research papers are selected ranging from 1985 to 2018 and are exhaustively reviewed to provide the major insights. It can be safely concluded that over the years, focus areas have shifted from total quality management to performance management and finally to business excellence. Another interesting trend observed is that there has been a significant increase in the awareness and deployment of business excellence practices specially in context of developing countries. The outcome of this research work in terms of providing literature classification, definitions of business excellence, prominent global and national business excellence models and success factors will be of utmost help for the academia as well as practitioners. Limitations of this research work lies in its scope in terms of review of selected list of studies.

Suggested Citation

  • P.M. Unnikrishnan & Jyoti Tikoria & Arun Kumar Agariya, 2019. "TQM to business excellence: a research journey (1985-2018)," International Journal of Business Excellence, Inderscience Enterprises Ltd, vol. 19(3), pages 323-363.
    • Handle: RePEc:ids:ijbexc:v:19:y:2019:i:3:p:323-363
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    Cited by:

    1. Boyao Zhang & Ubaldo Comite & Ali Gokhan Yucel & Xintao Liu & Mohammed Arshad Khan & Shahid Husain & Muhammad Safdar Sial & József Popp & Judit Oláh, 2021. "Unleashing the Importance of TQM and Knowledge Management for Organizational Sustainability in the Age of Circular Economy," Sustainability, MDPI, vol. 13(20), pages 1-18, October.

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