IDEAS home Printed from https://ideas.repec.org/a/ids/ijbexc/v11y2017i1p120-140.html
   My bibliography  Save this article

The use of integrated management approaches and their impact on customers' satisfaction and business success

Author

Listed:
  • Mohammed T. Nuseir
  • Hilda Madanat

Abstract

This paper explores the role of total quality management (TQM), total innovation management (TIM), knowledge management (KM), and project management (PM) approaches and their impact to win customer satisfaction and to achieve business success. To achieve this purpose the research: a) investigates if certain management approaches help to win customer satisfaction; b) explores connections between customer satisfaction and business success; c) highlights the close links between TQM, KM, PM and quality innovation management. The findings of the research clearly show the positive outcome of using TQM, TIM, KM and PM as an integrated method to deal with business issues. The research highlights that integrated management approach based on TQM, TIM, KM, and PM increases competitiveness, ability to innovate at a higher rate, and ultimately increased performance, establishes strong relationship between a customer and business organisation.

Suggested Citation

  • Mohammed T. Nuseir & Hilda Madanat, 2017. "The use of integrated management approaches and their impact on customers' satisfaction and business success," International Journal of Business Excellence, Inderscience Enterprises Ltd, vol. 11(1), pages 120-140.
    • Handle: RePEc:ids:ijbexc:v:11:y:2017:i:1:p:120-140
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=80608
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijbexc:v:11:y:2017:i:1:p:120-140. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=291 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.