Mapping technostress and digital burnout through the TCCM lens: a structured review of employee well-being and performance studies

This paper critically reviews research on technostress and digital burnout, focusing on their implications for employee well-being and productivity. Using bibliometric techniques (Biblioshiny and VOSviewer), it analyses Scopus-indexed studies from 2000 to 2025 to map publication trends, intellectual structures, and collaboration networks. The findings are integrated with the TCCM framework to provide deeper insights beyond descriptive analysis. Results show that the literature is largely grounded in the technostress model, the job demands-resources model, and the Conservation of Resources theory, with limited integration of emerging perspectives, such as digital well-being and resilience. Empirical studies are concentrated in IT-intensive sectors and developed regions, while South Asia remains underexplored. Although key constructs, such as technostress creators and emotional exhaustion, are well established, reliance on cross-sectional designs limits understanding of dynamic processes. The study identifies gaps in theory, context, and methodology, and proposes directions for future research to promote healthier digital workplaces.