Benchmarking implementation problems in the context of Libyan manufacturing organisations
Benchmarking is an important technique that organisations seek to implement to obtain superior performance. This study focuses on understanding and explaining the problems that confront organisations that implement benchmarking practices. Attention is focused on two aspects of the process that lead to these problems. Benchmarking is an exogenous process for an organisation as well as a multivariate one. Further, discussion is devoted to culture and organisational issues relevant to benchmarking. This paper argues that the sensitivity and behaviour of managers are more influenced by 'vivid' than by statistical information when benchmarking is implemented. It also describes the availability heuristic that influences the benchmarking decisions of managers. A central focus of the paper is a concern with benchmarking processes in the context of a developing country.
If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
As the access to this document is restricted, you may want to look for a different version under "Related research" (further below) or search for a different version of it.
Volume (Year): 5 (2008)
Issue (Month): 2 ()
|Contact details of provider:|| Web page: http://www.inderscience.com/browse/index.php?journalID=41|
When requesting a correction, please mention this item's handle: RePEc:ids:ijaape:v:5:y:2008:i:2:p:203-227. See general information about how to correct material in RePEc.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Darren Simpson)
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If references are entirely missing, you can add them using this form.
If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.
Please note that corrections may take a couple of weeks to filter through the various RePEc services.