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Concept of Assessment of Quality of State Services


  • Klymeniuk Oleksii M.

    (Academy of Municipal Management)

  • Hrudtsyna Yuliia V.

    () (Academy of Municipal Management)


The goal of the article lies in development of an approach to assessment of quality of state services using example of law-enforcement activity. In the result of the study the article offers a concept of assessment of quality of law-enforcement activity. While developing the concept, the article takes into account specific features of quality assessment, since results of law-enforcement activity cannot be measured so clearly as products. In this connection the article offers an approach based on measuring changes both in the results of law-enforcement activity and in expenditures for obtaining these results. The considered methods of assessment of law-enforcement activity give a possibility of characterising the quality of legal regulation both from the point of view of efficiency of expenditures and from the point of view of the set goal. Increase of the legal level of the state, in its turn, is a necessary condition of socio-economic reformation of society.

Suggested Citation

  • Klymeniuk Oleksii M. & Hrudtsyna Yuliia V., 2014. "Concept of Assessment of Quality of State Services," Business Inform, RESEARCH CENTRE FOR INDUSTRIAL DEVELOPMENT PROBLEMS of NAS (KHARKIV, UKRAINE), Kharkiv National University of Economics, issue 2, pages 192-195.
  • Handle: RePEc:idp:bizinf:y:2014:i:2:p:192_195

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