Impact of Quality of Servicing Information and Communication Enterprises on Their Productivity
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References listed on IDEAS
- Jianmin Jia & James S. Dyer, 1996. "A Standard Measure of Risk and Risk-Value Models," Management Science, INFORMS, vol. 42(12), pages 1691-1705, December.
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Keywordsproject management; software; enterprise development; information and communication services; quality of services; service maturity model; CMMI methodology;
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