IDEAS home Printed from https://ideas.repec.org/a/idi/jiedee/v18y2012i1p33-51.html
   My bibliography  Save this article

Los Grupos De Interés En Las Entidades De Crédito Españolas / Stakeholders In Spanish Credit Institutions

Author

Listed:
  • Seguí Alcaraz, Antoni

    (Universidad de Valencia (España))

Abstract

Se plantean los orígenes, evolución y clasificación de los grupos de interés (stakeholders). Se pone de relieve la relación que se entabla entre la entidad de crédito como organización social y sus diferentes grupos de interés, analizándose la importancia que se asigna a estos. El trabajo de campo se realizó a través de una encuesta contestada por 57 entidades de crédito españolas. Los resultados del estudio muestran la sensibilidad de las entidades de crédito hacia la RSE (Responsabilidad Social de la Empresa), con referencia al conjunto del sector financiero español. Nuestro objetivo es analizar la importancia que tienen los diversos grupos de interés: accionistas, empleados, clientes, proveedores, la comunidad y la administración pública para las entidades de crédito españolas. Las entidades de crédito centran su interés básicamente en dos grupos de interés: empleados y clientes. La transparencia y el diálogo abierto sobre actuación, prioridades y planes futuros de sostenibilidad son actuaciones a llevar a la práctica para que se inspire confianza y futuro. / Here we describe the origins, evolution and classification of stakeholders. It highlights the relationship created between the credit institution as a social organization and its various stakeholders, analyzing the importance attached to them. The field work was conducted through a questionnaire answered by 57 Spanish institutions. The results show the sensitivity of banks to CSR (Corporate Social Responsibility), with regard to the entire Spanish financial sector. Our goal is to analyze the importance of the various stakeholders: shareholders, employees, customers, suppliers, community and public administration for the Spanish credit institutions. Credit institutions focus their interest mainly on two interest groups: employees and customers. Transparency and open dialogue about performance, priorities and future plans for sustainability are actions to be implemented in order to inspire confidence and future.

Suggested Citation

  • Seguí Alcaraz, Antoni, 2012. "Los Grupos De Interés En Las Entidades De Crédito Españolas / Stakeholders In Spanish Credit Institutions," Investigaciones Europeas de Dirección y Economía de la Empresa (IEDEE), Academia Europea de Dirección y Economía de la Empresa (AEDEM), vol. 18(1), pages 33-51.
  • Handle: RePEc:idi:jiedee:v:18:y:2012:i:1:p:33-51
    as

    Download full text from publisher

    File URL: http://www.aedem-virtual.com/articulos/iedee/v18/181033.pdf
    File Function: complete text
    Download Restriction: no
    ---><---

    More about this item

    Keywords

    Responsabilidad Social de la Empresa; Entidades de Crédito; Grupos de Interés.; Corporate Social Responsibility; Credit Institutions; Stakeholders.;
    All these keywords.

    JEL classification:

    • G30 - Financial Economics - - Corporate Finance and Governance - - - General
    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:idi:jiedee:v:18:y:2012:i:1:p:33-51. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Tony Crespo Franco (email available below). General contact details of provider: http://www.aedem-virtual.com/es/journal/iedee .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.