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Los Grupos De Interés En Las Entidades De Crédito Españolas / Stakeholders In Spanish Credit Institutions


  • Seguí Alcaraz, Antoni

    () (Universidad de Valencia (España))


Se plantean los orígenes, evolución y clasificación de los grupos de interés (stakeholders). Se pone de relieve la relación que se entabla entre la entidad de crédito como organización social y sus diferentes grupos de interés, analizándose la importancia que se asigna a estos. El trabajo de campo se realizó a través de una encuesta contestada por 57 entidades de crédito españolas. Los resultados del estudio muestran la sensibilidad de las entidades de crédito hacia la RSE (Responsabilidad Social de la Empresa), con referencia al conjunto del sector financiero español. Nuestro objetivo es analizar la importancia que tienen los diversos grupos de interés: accionistas, empleados, clientes, proveedores, la comunidad y la administración pública para las entidades de crédito españolas. Las entidades de crédito centran su interés básicamente en dos grupos de interés: empleados y clientes. La transparencia y el diálogo abierto sobre actuación, prioridades y planes futuros de sostenibilidad son actuaciones a llevar a la práctica para que se inspire confianza y futuro. / Here we describe the origins, evolution and classification of stakeholders. It highlights the relationship created between the credit institution as a social organization and its various stakeholders, analyzing the importance attached to them. The field work was conducted through a questionnaire answered by 57 Spanish institutions. The results show the sensitivity of banks to CSR (Corporate Social Responsibility), with regard to the entire Spanish financial sector. Our goal is to analyze the importance of the various stakeholders: shareholders, employees, customers, suppliers, community and public administration for the Spanish credit institutions. Credit institutions focus their interest mainly on two interest groups: employees and customers. Transparency and open dialogue about performance, priorities and future plans for sustainability are actions to be implemented in order to inspire confidence and future.

Suggested Citation

  • Seguí Alcaraz, Antoni, 2012. "Los Grupos De Interés En Las Entidades De Crédito Españolas / Stakeholders In Spanish Credit Institutions," Investigaciones Europeas de Dirección y Economía de la Empresa (IEDEE), Academia Europea de Dirección y Economía de la Empresa (AEDEM), vol. 18(1), pages 33-51.
  • Handle: RePEc:idi:jiedee:v:18:y:2012:i:1:p:33-51

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    References listed on IDEAS

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    More about this item


    Responsabilidad Social de la Empresa; Entidades de Crédito; Grupos de Interés.; Corporate Social Responsibility; Credit Institutions; Stakeholders.;

    JEL classification:

    • G30 - Financial Economics - - Corporate Finance and Governance - - - General
    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility


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