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Modelo Bidimensional De Riesgos Del Mantenimiento De Sistemas Integrados De Gestión (Erp) / Two-Dimensional Model Of The Risks Of Erp’S Maintenance Process

Author

Listed:
  • Salmerón Silvera, J. L.

    () (Universidad Politécnica de Madrid (España))

  • López Vargas, C.

    () (Universidad Politécnica de Madrid (España))

Abstract

La adopción y expansión de las Tecnologías de la Información y la Comunicación en el ámbito empresarial se está produciendo a gran velocidad. De la mano de las más innovadoras TIC y de los sistemas informáticos, surgen y se desarrollan los sistemas ERP. Éstos han sido implantados por empresas de todo el mundo. Tras su implantación, comienza su mantenimiento. Para que el resultado de estos proyectos sea satisfactorio, los riesgos que lo afectan tienen que ser gestionados. Una pobre gestión de estos riesgos, con frecuencia origina fallos en el sistema, lo que hace que las compañías tengan que asumir altas pérdidas. Para gestionar adecuadamente los riesgos, los profesionales deben comenzar identificándolos y clasificándolos. Para apoyar su labor, hemos realizado un estudio formal de los riesgos que afectan al mantenimiento de ERPs. La investigación finaliza con la elaboración de un Modelo de dos dimensiones compuesto por los riesgos identificados en la literatura. / The adoption and expansion of IT (Information Technologies) in environment enterprise is taking place at high speed. ERP systems arise from the most innovative IT and computer systems and these have been implemented by companies around the world. When the system is implemented, the maintenance begins. The maintenance process outcome will be satisfactory if the professionals manage the risks. Poor management of these risks often causes failures in the system. Moreover, it provoke that the companies have to assume high losses. For that, we have done a formal study which identify and classify the risks that affecting ERP maintenance process. As a result of our study, we present the twodimensional framework created. It represents the risks identified in the literature.

Suggested Citation

  • Salmerón Silvera, J. L. & López Vargas, C., 2010. "Modelo Bidimensional De Riesgos Del Mantenimiento De Sistemas Integrados De Gestión (Erp) / Two-Dimensional Model Of The Risks Of Erp’S Maintenance Process," Investigaciones Europeas de Dirección y Economía de la Empresa (IEDEE), Academia Europea de Dirección y Economía de la Empresa (AEDEM), vol. 16(3), pages 173-190.
  • Handle: RePEc:idi:jiedee:v:16:y:2010:i:3:p:173-190
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