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La Certificación Iso 9000 En El Sector Industrial Del Mueble: Evidencias Sobre La Cultura De Calidad Total Y Las Ventajas Que La Caracterizan / Iso 9000 Accreditation In Furniture Industry: Evidences On Total Quality Culture And Business Performance Which Describe This Standard

Listed author(s):
  • Marín Vinuesa, L.M


    (Universidad de La Rioja (España))

  • Gimeno Zuera, J.


    (Universidad de Zaragoza (España))

Registered author(s):

    Este estudio analiza si el nivel de implantación de prácticas de gestión de la calidad total, y el nivel de resultados empresariales, son factores que caracterizan a las empresas certificadas con la norma ISO 9000 en la industria nacional del mueble. Asimismo, se comprueba la posible relación de determinados aspectos TQM con la mejora de los resultados empresariales. Los resultados del análisis realizado sobre una muestra de empresas del citado sector muestran que las empresas certificadas con la norma ISO 9001:2000 implantan prácticas TQM en mayor medida que las empresas no certificadas, y asimismo obtienen mejores resultados de la calidad. Para todas las prácticas analizadas se evidencia la existencia de relaciones positivas con el resultado de la calidad, sin embargo, sólo algunas de ellas están directamente relacionadas con los resultados operativos y la rentabilidad de la empresa. / This study analyzes if the implementation of TQM practices and the business performance are factors which describe ISO 9000 certified companies into the Spanish furniture industry. It also analyzes the positive relationship between TQM practices and business performance. The results of the analysis carried out into the aforementioned industry show that ISO 9001:2000 certified companies apply TQM practices at a higher level than non-certified companies. Likewise, certified companies achieve higher quality performance than non-certified companies. All the TQM practices are positively related with quality performance, but only some practices are directly related with operational performance and profitability..

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    Article provided by Academia Europea de Dirección y Economía de la Empresa (AEDEM) in its journal Investigaciones Europeas de Dirección y Economía de la Empresa.

    Volume (Year): 16 (2010)
    Issue (Month): 1 ()
    Pages: 77-101

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    Handle: RePEc:idi:jiedee:v:16:y:2010:i:1:p:77-101
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    Investigaciones Europeas de Dirección y Economía de la Empresa, Facultad de Ciencias Económicas y Empresariales, Universidad de Vigo, Lagoas - Marcosende s/n, E-36310, Vigo, Pontevedra, España

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