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Role of HR Practices and KM Tools in Knowledge-Sharing Behavior of Internal Customers at Commercial Banks in Delhi

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  • Karishma Gulati
  • Shikha N Khera

Abstract

This research work examined various aspects of Human Resource (HR) practices of Delhi-based banks in the context of Knowledge Management (KM). Along with it, KM tools such as after-action reports, brainstorming and group discussion, artificial intelligence, database and web-base, and expert system that are perceived to ignite a spark in the employees to share their knowledge in the organization were also examined. The current research is an empirical analysis of responses obtained through a structured questionnaire dealing with HR practices and KM tools from 84 respondents of 13 commercial banks (4-Private, 5-Public, 4-Foreign). The analysis of data indicates that out of 11 HR practices studied, only 4 focused on the knowledge-sharing behavior of employees and KM tools were found complementing these practices.

Suggested Citation

  • Karishma Gulati & Shikha N Khera, 2013. "Role of HR Practices and KM Tools in Knowledge-Sharing Behavior of Internal Customers at Commercial Banks in Delhi," The IUP Journal of Bank Management, IUP Publications, vol. 0(2), pages 43-61, May.
    • Handle: RePEc:icf:icfjbm:v:12:y:2013:i:2:p:43-61
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