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Job Satisfaction and Socio-Demographic Nexus: An Examination of Business Link Employees in England


  • Shah-Jalal SARKER

    () (Queen Mary, University of London, London EC1M 6BQ, UK)

  • Hafiz T.A. KHAN

    () (Middlesex University, School of Law, London NW4 4BT, UK)

  • Shahzad BUTT

    () (Shahzad Butt, 221 Botwell Lane, Middlesex UB3 2AW, UK)


The paper investigates how age, gender and length of service are associated with higher level of job satisfaction at work place and whether or not it is due to the confounding effect of the ageing workforce or the interaction of these factors. The cross-sectional study was conducted by utilizing 'the Job Satisfaction Survey' (JSS) of Spector (1997). 25 out of 42 Business Links in England selected at random for this study. And 14 out of 25 Links participated in the study that constituted a total sample of 101 employees with a response rate of 30.8%. Three-way ANOVA was used to test the possible association. While the socio-demographic factors were adjusted for each other; length of service in the present job was found to be significantly negatively related with the satisfaction level of promotion and female employees were found to be significantly more satisfied than male counterparts with fringe benefit. The findings have invaluable policy implications for business executives as well as policy-makers, particularly for those interested in the management of the Business Links. Studies in human resource management reported unclear and mixed associations of individual’s age, gender, and length of service with the job satisfaction. For the first time, this paper examines the effect of these factors on job satisfaction among Business Link employees in England.

Suggested Citation

  • Shah-Jalal SARKER & Hafiz T.A. KHAN & Shahzad BUTT, 2015. "Job Satisfaction and Socio-Demographic Nexus: An Examination of Business Link Employees in England," International Conference on Economic Sciences and Business Administration, Spiru Haret University, vol. 2(1), pages 246-258, December.
  • Handle: RePEc:icb:wpaper:v:2:y:2015:i:1:246-258

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    More about this item


    Job Satisfaction; Job Satisfaction Survey (JSS); age; Length of Service; Gender.;

    JEL classification:

    • M - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics


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