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Quality Management in Social Service Organizations


  • Raluca-Marilena MIHALCIOIU

    () (Spiru Haret University, Ghica street no 13, Bucharest, 030045, Romania)


Due to the changed political situation at the beginning of the nineties a Quality – Boom started in Germany at all levels of the economy. Scientific research couldn’t answer the question whether – if so, how - the use of Quality Management changed the management of social services organizations. The present paper focuses on the following question: How does the use of quality management can improve the activity of social service organizations? To reduce the complexity of this issue, it seems obvious to select a particular perspective: the experience of executives, the oneswho play a central role in quality management matters. Overall, it seems this obvious, not to focus this paper on monetary effects. The practical relevance of article should therefore be formulated as a provisional working hypothesis: from the combination of the different perspectives should be proved that quality management - regardless of which system or what "quality philosophy" it operates – must be seen as positive effects on this very important sectors of social service organizations.

Suggested Citation

  • Raluca-Marilena MIHALCIOIU, 2015. "Quality Management in Social Service Organizations," International Conference on Economic Sciences and Business Administration, Spiru Haret University, vol. 2(1), pages 218-222, December.
  • Handle: RePEc:icb:wpaper:v:2:y:2015:i:1:218-222

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    More about this item


    quality management; social services; social management; non-profit organisation;

    JEL classification:

    • I12 - Health, Education, and Welfare - - Health - - - Health Behavior
    • J17 - Labor and Demographic Economics - - Demographic Economics - - - Value of Life; Foregone Income
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General


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