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Quality Management in Social Service Organizations

Listed author(s):
  • Raluca-Marilena MIHALCIOIU


    (Spiru Haret University, Ghica street no 13, Bucharest, 030045, Romania)

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    Due to the changed political situation at the beginning of the nineties a Quality – Boom started in Germany at all levels of the economy. Scientific research couldn’t answer the question whether – if so, how - the use of Quality Management changed the management of social services organizations. The present paper focuses on the following question: How does the use of quality management can improve the activity of social service organizations? To reduce the complexity of this issue, it seems obvious to select a particular perspective: the experience of executives, the oneswho play a central role in quality management matters. Overall, it seems this obvious, not to focus this paper on monetary effects. The practical relevance of article should therefore be formulated as a provisional working hypothesis: from the combination of the different perspectives should be proved that quality management - regardless of which system or what "quality philosophy" it operates – must be seen as positive effects on this very important sectors of social service organizations.

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    Article provided by Spiru Haret University in its journal Published in Procedia of Economics and Business Administration.

    Volume (Year): 2 (2015)
    Issue (Month): 1 (December)
    Pages: 218-222

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    Handle: RePEc:icb:wpaper:v:2:y:2015:i:1:218-222
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