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Determinants of Customers Behavior in Online Group Buying Markets of the Western Balkans Countries


  • Anida Zahirovic Suhonjic

    () (University of Tuzla, Tuzla, Bosnia and Herzegovina)


The field of this research is a specific part of electronic commerce called group buying on the Internet or online group buying in terms of theoretical assumptions and key determinants of customers behavior in online group buying. The basic theoretical concepts of customers decision making in online group buying are analyzed: social exchange theory, equity theory and heuristic model. The basic characteristics of competitive environment are established and customer behavior in online group buying is analyzed in terms of website performance and heuristic factors of customer decision making within national markets of selected countries of the Western Balkans.

Suggested Citation

  • Anida Zahirovic Suhonjic, 2014. "Determinants of Customers Behavior in Online Group Buying Markets of the Western Balkans Countries," Economic Analysis, Institute of Economic Sciences, vol. 47(1-2), pages 175-192.
  • Handle: RePEc:ibg:eajour:v:47:y:2014:i:1-2:p:175-192

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    online group buying; customer behavior; heuristic model; Western Balkans;

    JEL classification:

    • L81 - Industrial Organization - - Industry Studies: Services - - - Retail and Wholesale Trade; e-Commerce


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