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Identity And Its Correlation With The Quality Of Service In A Municipal Department (La Identidad Y Su Correlacion Con La Calidad En El Servicio En Una Direccion Municipal)

Author

Listed:
  • Jesus Guillermo Sotelo Asef
  • Manuela Vargas Hernandez

Abstract

Identity is the degree of identification that workers have with the organization. It is a way of common belonging, in which the organization is perceived as a self-referential collective. The collective is based in themselves, which is based on their values. Therefore, the more individuals identity with the organization, the better the performance of co-workers. This research is none-experimental, transversal, quantitative, and correlational. Data were obtained by the application of a survey of 49 workers in the country’s administrative judgment. The correlational study was conducted based on Pearson’s correlation coefficient. Results show the workers perceive, in a positive way, the quality and identity in the service. There exists a high level of positive correlation among the quality dimensions. Results regarding identity reveal that the Pearson’s correlations are positive. They share elements which indicate a high level of reliability

Suggested Citation

  • Jesus Guillermo Sotelo Asef & Manuela Vargas Hernandez, 2017. "Identity And Its Correlation With The Quality Of Service In A Municipal Department (La Identidad Y Su Correlacion Con La Calidad En El Servicio En Una Direccion Municipal)," Revista Internacional Administracion & Finanzas, The Institute for Business and Finance Research, vol. 10(6), pages 29-40.
    • Handle: RePEc:ibf:riafin:v:10:y:2017:i:6:p:29-40
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    Keywords

    Identity; Service Quality and Quality Dimensions;

    JEL classification:

    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility

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