IDEAS home Printed from https://ideas.repec.org/a/hur/ijarbs/v4y2014i11p35-45.html
   My bibliography  Save this article

Factors Influencing Investor’s Individual Behavior To Satisfaction and Loyalty In Emerging Market

Author

Listed:
  • Arlina Nurbaity L.
  • Isfenti Sadalia
  • Khaira Amalia F.

Abstract

This study aims to develop a model of investors’ investment behavior towards satisfaction and loyalty. Using a combination of qualitative and quantitative research with exploratory descriptive analysis, this study adopts the Structural Equation Model (SEM) in its data processing. The results have shown that the customer relationship management (CRM), portfolio performance and service quality have significant impact on investor’s loyalty, through trust and satisfaction as the intervening variables. The CRM has no direct significant effect on investor’s loyalty, but has a direct significant effect on investor’s trust and satisfaction. Meanwhile, the portfolio performance and service quality have a direct significant effect on investor’s trust, satisfaction and loyalty. The analysis further shows that the investor’s loyalty is significantly affected by the CRM, portfolio performance and service quality through the investor’s trust and satisfaction.

Suggested Citation

  • Arlina Nurbaity L. & Isfenti Sadalia & Khaira Amalia F., 2014. "Factors Influencing Investor’s Individual Behavior To Satisfaction and Loyalty In Emerging Market," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 4(11), pages 35-45, November.
  • Handle: RePEc:hur:ijarbs:v:4:y:2014:i:11:p:35-45
    as

    Download full text from publisher

    File URL: http://hrmars.com/hrmars_papers/Factors_Influencing_Investors_Individual_Behavior_To_Satisfaction_and_Loyalty_In_Emerging_Market.pdf
    Download Restriction: no

    File URL: http://hrmars.com/hrmars_papers/Factors_Influencing_Investors_Individual_Behavior_To_Satisfaction_and_Loyalty_In_Emerging_Market.pdf
    Download Restriction: no
    ---><---

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Babar Khalid & Ahmed Imran Hunjra, 2017. "Measuring the Validity of the Instrument of Information Asymmetry, Accounting Information, Personal Values, Investment Satisfaction and Investor Decision: An Empirical Analysis of Pakistani Stock Exch," Journal of Policy Research (JPR), Research Foundation for Humanity (RFH), vol. 3(2), pages 6-22, December.
    2. Babar Khalid & Ahmed Imran Hunjra, 2015. "Measuring the Validity of the Instrument of Information Asymmetry, Accounting Information, Personal Values, Investment Satisfaction and Investor Decision: An Empirical Analysis of Pakistani Stock Exch," Journal of Policy Research (JPR), Research Foundation for Humanity (RFH), vol. 1(1), pages 36-54, March.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hur:ijarbs:v:4:y:2014:i:11:p:35-45. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Hassan Danial Aslam (email available below). General contact details of provider: http://hrmars.com/index.php/pages/detail/IJARBSS .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.