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Situation of Tourism in B&H (Agencies Perspective and New Solutions)


  • Muhammed Kürsad Özlen

    () (Ishik University)

  • Musa Tulic

    () (International Burch University)


The main objective of this study is to define current situation of tourism in Bosnia and Herzegovina, and to suggest proposals for improvement. Survey was prepared based on eight variables: travel planning, tourism decision, tourism marketing, customer satisfaction, technical capabilities, service quality, types of tourism, and customer characteristics. 102 respondents were surveyed. General results say that tourism situation of Bosnia and Herzegovina is in a quite good level, but there is still significant space for improvement. For further improvement of tourism sector, it is suggested that Bosnia and Herzegovina should work on elimination of visas requirement for tourists from the Middle East as an important target group, work more on development of family tourism and creating tourist villages that enable privacy for families and appropriate environment for kids. Additionally, more promotion of tourism of Bosnia and Herzegovina could be beneficial for the country as well. Since there is lack of literature about this issue in Bosnia and Herzegovina, this research may be good stimuli for writing on the same issues in the future, and finding new solutions for existing problems.

Suggested Citation

  • Muhammed Kürsad Özlen & Musa Tulic, 2013. "Situation of Tourism in B&H (Agencies Perspective and New Solutions)," International Journal of Academic Research in Accounting, Finance and Management Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Accounting, Finance and Management Sciences, vol. 3(3), pages 162-170, July.
  • Handle: RePEc:hur:ijaraf:v:3:y:2013:i:3:p:162-170

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    References listed on IDEAS

    1. Charnes, A. & Cooper, W. W. & Rhodes, E., 1978. "Measuring the efficiency of decision making units," European Journal of Operational Research, Elsevier, vol. 2(6), pages 429-444, November.
    2. Saeed Al-Muharrami, 2009. "The competition and market structure in the Saudi Arabia banking," Journal of Economic Studies, Emerald Group Publishing, vol. 36(5), pages 446-460, September.
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