The Configuration of Supply Chain Concentration and Staff Structure in Intelligent Manufacturing: A Fuzzy Sets Qualitative Comparative Analysis

In traditional manufacturing enterprises, there are common problems of low added value of products, low profit, and poor business performance. As a result, they endeavor to transform themselves into intelligent manufacturing. To help with their transformation, this paper proposes a decision support model for managers to improve the business performance under different configurations of supply chain concentration and staff structure. Through the fuzzy set qualitative comparative analysis, the membership degree is given to the variables, and then the configuration analysis is carried out. We find that, to facilitate intelligent manufacturing, the concentration degree of supply chain or the structure of employee education should be adjusted according to the results from the qualitative comparative analysis of fuzzy sets. Two configuration paths to improve business performance are found. When the supply chain concentration degree is relatively decentralized, manufacturing enterprises should expand the proportion of sales personnel and production personnel. In other words, when the sales personnel and production personnel reach the saturation state, low concentration of suppliers and customers is more conducive to the improvement of business performance. The configuration of high proportion of production personnel and low customer concentration tends to lock enterprises in the lower end of the value chain. Therefore, it is critical for enterprises to improve the education level of employees to transform into intelligent manufacturing and improve their business performance.