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Workplace Bullying Experiences, Emotional Dissonance And Subsequent Intentions To Pursue A Career In The Hospitality Industry

Author

Listed:
  • Mohd Onn Rashdi A. Patah
  • Rahman Abdullah
  • Mohaini M. Naba
  • Mohd Salehuddin Mohd Zahari
  • Salleh Mohd Radzi

    (Universiti Teknologi MARA)

Abstract

The occurrences of workplace bully among practicum training students especially in the hospitality industry seem to be a never ending episode and each semester the same issue has been raised by the affected students. Practicum training students were identified to be the main target by bullies because of their temporary attachment nature with the organizations. Therefore, the objective of the study is to examine students’ subsequent career intentions in the hospitality industry after experiencing workplace bullying incidents and emotional dissonance during training. A sample of 232 diploma students majoring in culinary arts and hotel management from two universities in Malaysia was asked for input and results of the study showed several significant findings. The most important finding is the significant negative influences of workplace bully on the students’ subsequent career intentions. The findings therefore will help to address the issue more appropriately and plan for better training programs

Suggested Citation

  • Mohd Onn Rashdi A. Patah & Rahman Abdullah & Mohaini M. Naba & Mohd Salehuddin Mohd Zahari & Salleh Mohd Radzi, 2010. "Workplace Bullying Experiences, Emotional Dissonance And Subsequent Intentions To Pursue A Career In The Hospitality Industry," Journal of Global Business and Economics, Global Research Agency, vol. 1(1), pages 15-26, July.
    • Handle: RePEc:grg:01biss:v:1:y:2010:i:1:p:15-26
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    Citations

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    Cited by:

    1. Sharon Sam Mee Kwan & Michelle R Tuckey & Maureen F Dollard, 2020. "The Malaysian Workplace Bullying Index (MWBI): A new measure of workplace bullying in Eastern countries," PLOS ONE, Public Library of Science, vol. 15(1), pages 1-20, January.
    2. Rozila Ahmad Author_Email: rozila@uum.edu.my & Noor Azimin Zainol, 2011. "What It Takes To Be A Manager: The Case Of Malaysian Five-Star Resort Hotels," 2nd International Conference on Business and Economic Research (2nd ICBER 2011) Proceeding 2011-375, Conference Master Resources.

    More about this item

    Keywords

    Workplace bully; emotional dissonance; career intentions; hospitality students;
    All these keywords.

    JEL classification:

    • M - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics

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