Service Design for Repair Practices in the Circular Economy: A Systematic Review Approach

Within the circular economy, repair is increasingly recognised as a crucial yet underexplored strategy that extends product lifespans and reduces waste. Service design offers approaches to support this transition by addressing technical, social, and systemic dimensions. This review aimed to synthesise how service design contributes to repair practices and identify research gaps. Following PRISMA 2020 guidelines, we systematically searched Scopus and Web of Science, applied inclusion criteria focusing on service design and repair within the circular economy, and conducted multi-step screening and snowballing. From 132 initial records, 73 studies were included (journal articles, conference papers, book chapters). Thematic synthesis identified three areas: micro-level interactions between producers, products, and users (e.g., motivations, trust, communication); meso-level tools, frameworks, and platforms enhancing accessibility and efficiency; and macro-level societal transformation through regulations, standards, and communities. Results highlight service design’s potential to foster systemic change by integrating environmental, social, and economic aspects, while also revealing notable research gaps related to the limited engagement of repairers, policymakers, and cross-level collaboration. Compared to previous studies, this review contributes a novel integrated framework linking micro-, meso-, and macro-level dimensions of repair within the circular economy, offering both conceptual insights and actionable directions for practitioners and policymakers. The study is limited by language constraints and the lack of a formal bias evaluation. All reviewed materials are publicly accessible on OSF. This research was conducted without external financial support.