Integrated Multi-Criteria Decision-Making Approaches for Sustainable Forklift Selection with a Real-Life Application in Turkey

Sustainable forklift technologies have become essential in modern industrial logistics due to increasing environmental regulations, rising energy costs, and heightened occupational safety requirements. Given the complexity and variety of sustainable forklift options, selecting the most appropriate one has become a critical multi-criteria decision-making (MCDM) problem for companies. This study aims to determine the most appropriate sustainable forklifts by considering multiple qualitative and quantitative criteria that play a critical role in the forklift selection process of companies. To this end, meetings are conducted with managers possessing expertise in sustainability and logistics at companies operating in Turkey. Based on these insights, ten forklift alternatives and six evaluation criteria are identified. This is the first time, in this study, sustainability criteria such as sustainability in occupational health and safety, sustainability in agility, sustainability in ergonomics, durability and material sustainability, sustainability in load lifting capacity and sustainability in price are incorporated into the evaluation. To the best of our knowledge, no study in existing literature has specifically focused on sustainable forklift selection, incorporating the comprehensive sustainability-oriented criteria considered in this study. The Analytic Hierarchy Process (AHP) is employed to determine the weight of each criterion. Subsequently, forklift alternatives are ranked using the Multi-objective Optimization by Ratio Analysis (MOORA) ratio approach, the Additive Ratio Assessment (ARAS), and the Elimination and Choice Translating Reality (ELECTRE) methods. Moreover, weights derived based on different subjective and objective weighting schemes, specifically FUCOM, BWM, and Entropy, as well as the resulting ranking outcomes are comparatively examined to assess the impact of varying weighting structures on the robustness and consistency of the final decision results. The proposed methodology is applied within manufacturing and logistics companies in Turkey to assess its practical effectiveness. As a result of this study, the most appropriate sustainable forklifts for the companies are identified. Furthermore, the outcomes of the applied methods yield consistent/similar results. The results emphasize that managers should place greater importance on the criteria of sustainability in occupational health and safety—identified as the most critical factor—followed by durability and material sustainability, and sustainability in load lifting capacity when selecting forklifts. Sensitivity analyses indicate that the method yields consistent and effective results. Moreover, it demonstrates the robustness and accuracy of the forklift evaluations. In this context, this study serves as a guided reference for companies in the selection of sustainable forklifts.