Smart Technologies in Sustainable Urban Tourism Management: An Urban Case Study Within the Smart Region Context

This study addresses the fragmented integration of smart technologies into sustainable tourism management, where digital tools are often implemented without sufficient coordination, interoperability, or clear links to sustainability objectives. Such a situation limits the potential of smart solutions to improve destination governance, visitor experience, and the long-term competitiveness of tourism destinations. The aim of the study is to evaluate how the Smart Region concept can be operationalized at the urban level by analysing the city of České Budějovice (Czech Republic)—the primary regional tourism and administrative hub—as a critical case study. The research first analysed relevant municipal and regional strategic documents, then examined secondary data and publicly available digital services and technological solutions, and finally conducted a structured observation of selected tools relevant to tourism management. The findings show that the city has already introduced several elements of smart tourism management, especially in digital information services, transport management, and sustainable mobility. However, the analysis also reveals important shortcomings in data sharing, cross-sector coordination, and the integration of tourism-oriented digital tools. The study concludes that deeper institutional cooperation and more coherent smart governance are necessary to strengthen sustainability, improve efficiency, and support the long-term competitiveness of the destination.