Appropriate Planning Policies for the Development of Accessible and Inclusive Tourism

The objective of ensuring equal access to and enjoyment of tourism for the broadest spectrum of individuals, regardless of age or ability, is a fundamental right for all, as explicitly outlined in the United Nations Convention on the Rights of Persons with Disabilities. Nevertheless, notwithstanding the initiatives aimed at actualizing the aims and objectives of the Convention, the discrepancy between the supply and demand for accessibility remains considerably high in Italy. In fact, numerous accessibility issues persist in information, services, transportation, tourist destinations, accommodations, and various types of facilities and attractions. The inadequacy of long-term planning and the lack of a comprehensive perspective on accessibility further exacerbate the situation in Italy. In light of these considerations, this paper aims to examine, via a survey conducted on a sample of potential users, the challenges and opportunities for the development of inclusive forms of accessible tourism and to recommend a reference framework for best practices that encompasses, in addition to barriers, the elements that enhance accessibility and usability of cultural activities for individuals with disabilities, serving as a reference point to assist in the planning and governance of sustainable tourism policies. This paper aims to answer three fundamental research questions to improve the conditions of the Italian tourism system: What is the perception of people with disabilities regarding their ability to travel in Italy? What needs to be improved to achieve a good tourism experience for people with disabilities in Italy? Which parameters should be considered for proper planning of accessible and inclusive tourism in Italy?