An Investigation into the Contextual Effects of Green Organizational Climate in International Tourist Hotels: A Three-Level Analytical Framework

The significance of organizational psychology within the hospitality sector has garnered increasing scholarly attention. This study seeks to examine the contextual effects of green organizational climate in international tourist hotels through a three-level analytical framework. Specifically, it investigates the influence of organizational-level factors (green organizational climate), peer-level dynamics (workplace friendship), and individual-level attributes (Brilliant Quotient (BQ)) on employee job satisfaction. Empirical data were obtained from 68 international tourist hotels, comprising 623 supervisor surveys and 6230 employee questionnaires. The findings indicate that (1) employees’ excellence competency, supervisors’ emphasis on the universality of workplace friendships, and responsibility-oriented goals exert a direct influence on employee job satisfaction; (2) the universality of workplace friendship significantly moderates the relationship between excellence, execution capability, and job satisfaction; (3) responsibility goals, reward systems, and decision-making structures function as critical moderating variables; and (4) responsibility goals directly affect supervisors’ prioritization of workplace friendship.