Analyzing the Influence of Creating Shared Value (CSV) Activities and Information Characteristics on Sustainable Information Performance

Corporations are increasingly pressured to adopt Creating Shared Value (CSV) not only as a means of profit generation but as a strategic approach to addressing societal challenges. Through value chain innovation, firms can simultaneously enhance competitiveness and contribute to social problem-solving. Although supply chain performance has been widely studied, limited research has examined the combined relationships among CSV activities, information characteristics, and information performance. This study analyzes how CSV—reflected through business and societal value—affects information sharing and information quality, and how these factors further influence sustainable information performance across management, behavioral, and technological dimensions. Using data collected from 182 firms, the findings reveal that CSV activities significantly improve both information sharing and information quality, which subsequently enhance information performance. These results highlight CSV’s essential role in establishing cooperative supply chain relationships and strengthening organizational information capability. By integrating CSV principles with information-driven processes, this research provides theoretical and managerial contributions and demonstrates that fostering high-quality information flows grounded in CSV can support long-term competitiveness and societal value creation.