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Digital Technologies Selection for Sustainable Urban Logistics in Last-Mile Delivery Under Conditions of Uncertainty

Author

Listed:
  • Adis Puška

    (Government of Brčko District of Bosnia and Herzegovina, 76100 Brčko, Bosnia and Herzegovina)

  • Radovan Dragić

    (Faculty of Economics and Engineering Management, University Business Academy, 21000 Novi Sad, Serbia)

  • Nedeljko Prdić

    (JKP Tržnica Novi Sad, Žike Popovića 4, 21000 Novi Sad, Serbia)

  • Đorđe Ćosić

    (Faculty of Technical Sciences, University of Novi Sad, 21000 Novi Sad, Serbia)

  • Nataša Novaković Božić

    (Department of Business Studies in Blace, Toplica Academy of Applied Studies, Ćirila i Metodija 1, 18400 Prokuplje, Serbia)

  • Anđelka Štilić

    (The College of Tourism, Academy of Applied Studies Belgrade, 11070 Belgrade, Serbia)

Abstract

In this research, the impact of applications on improving urban logistics was examined using the example of the company EX, with an emphasis on the sustainability of its business. To conduct this research, expert decision-making was used. The model used ten criteria and eight applications. To incorporate uncertainty into this research, an intuitionistic fuzzy approach was used. Based on the obtained CC values, the criteria weights were determined using the SiWeC (Simple Weight Calculation) method, while the WASPAS (Weighted Aggregated Sum Product Assessment) method ranked the applications. The results showed that “Security and data protection” and “System reliability and stability” were the most important criteria, while Application 1 achieved the best results. These results were confirmed by the consistency analysis of the WASPAS method and the sensitivity analysis, which considered 30 scenarios.

Suggested Citation

  • Adis Puška & Radovan Dragić & Nedeljko Prdić & Đorđe Ćosić & Nataša Novaković Božić & Anđelka Štilić, 2025. "Digital Technologies Selection for Sustainable Urban Logistics in Last-Mile Delivery Under Conditions of Uncertainty," Sustainability, MDPI, vol. 17(22), pages 1-26, November.
    • Handle: RePEc:gam:jsusta:v:17:y:2025:i:22:p:10413-:d:1799290
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