Classification Machine Learning Models for Enhancing the Sustainability of Postal System Modules Within the Smart Transportation Concept

Postal traffic and transport face challenges related to the rapid growth of parcel volumes, increasing demands for sustainability, and the need for integration into the smart transportation concept. This study explores the application of machine learning (ML) models for the classification of postal delivery times, with the aim of improving service efficiency and quality. As a case study, the Postal Center Zenica, one of the seven organizational units of the Public Enterprise “BH Pošta” in Bosnia and Herzegovina, was analyzed. The available dataset comprised 11,138 instances, which were cleaned and filtered, then expanded through two iterations of data augmentation using an autoencoder neural network. Five ML models, Random Forest, Support Vector Machine (SVM), Extreme Gradient Boosting (XGBoost), k-Nearest Neighbors (kNN), and Multi-Layer Perceptron (MLP), were developed and compared, with hyperparameters optimized using the Bayesian method and evaluated through standard classification metrics. The results indicate that the data augmentation method significantly improves model performance, particularly in the classification of delayed shipments, with ensemble, especially Random Forest and XGBoost, emerging as the most robust solutions. Beyond contributions in the context of postal traffic and transport, the proposed methodological framework demonstrates interdisciplinary relevance, as it can also be applied in telecommunication traffic classes, where similar network dynamics require reliable predictive models.