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The Effect of Social Undermining on Employees’ Emotional Exhaustion and Procrastination Behavior in Deluxe Hotels: Moderating Role of Positive Psychological Capital

Author

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  • Hyo-Sun Jung

    (Center for Converging Humanities, Kyung Hee University, Seoul 02447, Korea
    These authors contributed equally to this work.)

  • Hye-Hyun Yoon

    (Department of Culinary Arts and Food Service Management, Kyung Hee University, Seoul 02447, Korea
    These authors contributed equally to this work.)

Abstract

The purpose of this study was to determine if social undermining as perceived by frontline employees significantly affects their emotional exhaustion and procrastination behavior and to clarify the moderating role of positive psychological capital. A total of 310 deluxe hotel employees in South Korea participated in this study by completing a self-administered questionnaire. The study results showed that social undermining perceived by deluxe hotel employees positively influenced their emotional exhaustion. In addition, when emotional exhaustion became severe, employees’ procrastination behavior, which harmed their organizations, increased. Additionally, the findings suggest a mediating effect, thereby indicating that employees’ procrastination behaviors may increase when they experience emotional exhaustion resulting from social undermining. When employees perform their jobs with a positive attitude in a work situation, the negative influence of social undermining and emotional exhaustion may be partially offset. Limitations and future research directions are also discussed.

Suggested Citation

  • Hyo-Sun Jung & Hye-Hyun Yoon, 2022. "The Effect of Social Undermining on Employees’ Emotional Exhaustion and Procrastination Behavior in Deluxe Hotels: Moderating Role of Positive Psychological Capital," Sustainability, MDPI, vol. 14(2), pages 1-13, January.
    • Handle: RePEc:gam:jsusta:v:14:y:2022:i:2:p:931-:d:724956
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    Citations

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    Cited by:

    1. Yi Li & Yunhan Lin, 2023. "Too Defeated to Work? The Effects of Dispatched Employees’ Upward Social Comparison on Time Theft," Sustainability, MDPI, vol. 15(18), pages 1-16, September.
    2. Jie Yin & Yensen Ni & Yangchu Fan & Yuhsin Chen, 2023. "Navigating Unpleasant Interactions: The Influence of Customer Mistreatment on Hospitality Employee Responses Employing Mindfulness as a Moderator," Sustainability, MDPI, vol. 15(19), pages 1-17, September.
    3. Dhanakorn Mulaphong, 2023. "Social Undermining in Public Sector Organizations: Examining its Effects on Employees’ Work Attitudes, Behaviors, and Performance," Public Organization Review, Springer, vol. 23(3), pages 1229-1248, September.

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