A Fuzzy Decision Model for Evaluating Centralized Purchasing Process Performance

Background : Evaluating centralized purchasing performance is a complex multi-criteria decision-making problem involving uncertainty, linguistic assessments, and subjective judgments from internal clients. Existing approaches provide limited support for handling these characteristics simultaneously. Methods : This study proposes a Mamdani fuzzy inference model integrating four criteria: Service Quality, Responsiveness, Compliance, and Collaboration. The fuzzy rule base was developed using expert knowledge and organizational evaluation practices. The model was applied to a real industrial case study based on an annual evaluation conducted collaboratively by four internal evaluators. Results : The model transformed qualitative assessments into an interpretable performance score while capturing interactions among evaluation criteria and handling uncertainty in the evaluation process. Conclusions : The proposed approach provides a structured decision-support framework for evaluating centralized purchasing performance. It enables the integration of linguistic assessments and expert knowledge, offering a flexible and coherent evaluation tool for industrial environments.