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Implementation of a Novel Concept of Emergency Department Management: e-Boss

Author

Listed:
  • Thomas Schmutz

    (Department of Emergency Medicine, Fribourg Hospital, The University of Fribourg, 1708 Fribourg, Switzerland)

  • Khaled Habchi

    (Department of Emergency Medicine, Fribourg Hospital, The University of Fribourg, 1708 Fribourg, Switzerland)

  • Christophe Le Terrier

    (Department of Emergency Medicine, Fribourg Hospital, The University of Fribourg, 1708 Fribourg, Switzerland
    Division of Intensive Care, Department of Acute Medicine, Geneva University Hospitals and University of Geneva, 1205 Geneva, Switzerland)

  • Catherine Favre Kruit

    (Communication Department, Fribourg Hospital, 1708 Fribourg, Switzerland)

  • Patricia Stengel

    (Department of Emergency Medicine, Fribourg Hospital, The University of Fribourg, 1708 Fribourg, Switzerland)

  • Youcef Guechi

    (Department of Emergency Medicine, Fribourg Hospital, The University of Fribourg, 1708 Fribourg, Switzerland)

  • Vincent Ribordy

    (Department of Emergency Medicine, Fribourg Hospital, The University of Fribourg, 1708 Fribourg, Switzerland)

Abstract

Hospital-based emergency services are frequently criticized worldwide for their management, which can lead to a decrease in staff motivation, with a potential impact on patient safety. This article describes how harnessing the power of social networks can facilitate the management of emergency department teams. Beyond teaching, promoting emergency medicine and recruiting health professionals, these tools can unite employees around a virtual leader and help develop a true service culture. The concept of management through social networks is a novel manner to reach out to staff and should be further explored for use in the health care context.

Suggested Citation

  • Thomas Schmutz & Khaled Habchi & Christophe Le Terrier & Catherine Favre Kruit & Patricia Stengel & Youcef Guechi & Vincent Ribordy, 2022. "Implementation of a Novel Concept of Emergency Department Management: e-Boss," IJERPH, MDPI, vol. 19(19), pages 1-11, September.
    • Handle: RePEc:gam:jijerp:v:19:y:2022:i:19:p:12291-:d:927200
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