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Service User and Carer Views and Expectations of Mental Health Nurses: A Systematic Review

Author

Listed:
  • Nompilo Moyo

    (School of Nursing and Midwifery, La Trobe University, Melbourne, VIC 3086, Australia
    Victorian Tuberculosis Program, Melbourne Health, Melbourne, VIC 3000, Australia)

  • Martin Jones

    (School of Nursing and Midwifery, La Trobe University, Melbourne, VIC 3086, Australia
    Department of Rural Health, University of South Australia, Whyalla Campus, Whyalla Norrie, SA 5608, Australia
    IIMPACT in Health, University of South Australia, Adelaide, SA 5000, Australia)

  • Diana Kushemererwa

    (School of Nursing and Midwifery, La Trobe University, Melbourne, VIC 3086, Australia)

  • Noushin Arefadib

    (School of Nursing and Midwifery, La Trobe University, Melbourne, VIC 3086, Australia)

  • Adrian Jones

    (Faculty of Life Sciences, Wrexham Glyndwr University, Wrexham LL11 2AW, UK)

  • Sandesh Pantha

    (School of Nursing and Midwifery, La Trobe University, Melbourne, VIC 3086, Australia)

  • Richard Gray

    (School of Nursing and Midwifery, La Trobe University, Melbourne, VIC 3086, Australia
    Department of Rural Health, University of South Australia, Whyalla Campus, Whyalla Norrie, SA 5608, Australia)

Abstract

Service users’ views and expectations of mental health nurses in a UK context were previously reviewed in 2008. The aim of this systematic review is to extend previous research by reviewing international research and work published after the original review. Five databases were searched for studies of any design, published since 2008, that addressed service user and carer views and expectations of mental health nurses. Two reviewers independently completed title and abstract, full-text screening and data extraction. A narrative synthesis was undertaken. We included 49 studies. Most included studies (n = 39, 80%) were qualitative. The importance of the therapeutic relationship and service users being supported in their personal recovery by mental health nurses were core themes identified across included studies. Service users frequently expressed concern about the quality of the therapeutic relationship and indicated that nurses lacked time to spend with them. Carers reported that their concerns were not taken seriously and were often excluded from the care of their relatives. Our critical appraisal identified important sources of bias in included studies. The findings of our review are broadly consistent with previous reviews however the importance of adopting a recovery approach has emerged as a new focus.

Suggested Citation

  • Nompilo Moyo & Martin Jones & Diana Kushemererwa & Noushin Arefadib & Adrian Jones & Sandesh Pantha & Richard Gray, 2022. "Service User and Carer Views and Expectations of Mental Health Nurses: A Systematic Review," IJERPH, MDPI, vol. 19(17), pages 1-36, September.
    • Handle: RePEc:gam:jijerp:v:19:y:2022:i:17:p:11001-:d:905484
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    References listed on IDEAS

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    1. Catherine Hungerford & Catherine Fox, 2014. "Consumer's perceptions of Recovery‐oriented mental health services: An Australian case‐study analysis," Nursing & Health Sciences, John Wiley & Sons, vol. 16(2), pages 209-215, June.
    2. Brenda Happell & Christine Palmer & Rebeka Tennent, 2011. "The Mental Health Nurse Incentive Program: desirable knowledge, skills and attitudes from the perspective of nurses," Journal of Clinical Nursing, John Wiley & Sons, vol. 20(5‐6), pages 901-910, March.
    3. Matt Bowen & Tom Mason, 2012. "Forensic and non‐forensic psychiatric nursing skills and competencies for psychopathic and personality disordered patients," Journal of Clinical Nursing, John Wiley & Sons, vol. 21(23-24), pages 3556-3564, December.
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