Author
Listed:
- Anahita Bajka
(Department of Ophthalmology, University Hospital of Zurich, 8091 Zurich, Switzerland
University of Zurich, 8006 Zurich, Switzerland)
- Maximilian Robert Justus Wiest
(Department of Ophthalmology, University Hospital of Zurich, 8091 Zurich, Switzerland
University of Zurich, 8006 Zurich, Switzerland)
- Timothy Hamann
(Department of Ophthalmology, University Hospital of Zurich, 8091 Zurich, Switzerland
University of Zurich, 8006 Zurich, Switzerland)
- Mario Damiano Toro
(Department of Ophthalmology, University Hospital of Zurich, 8091 Zurich, Switzerland
University of Zurich, 8006 Zurich, Switzerland
Chair and Department of General and Pediatric Ophthalmology, Medical University of Lublin, 20079 Lublin, Poland)
- Sandrine Anne Zweifel
(Department of Ophthalmology, University Hospital of Zurich, 8091 Zurich, Switzerland
University of Zurich, 8006 Zurich, Switzerland)
Abstract
Background: During the first COVID-19 pandemic outbreak, a new triage concept had to be implemented for patients with retinal diseases having a scheduled appointment at the medical retina clinic. In this study, we aimed to assess patients’ confidence in this triage concept and patients’ satisfaction regarding the received treatment during the outbreak. Methods: This retrospective study included all patients with a diagnosed retinal disease, triaged into three priority groups based on their condition’s urgency during lockdown. After restrictions were eased, a subset of previously triaged patients was interviewed to assess their confidence in the triage and their satisfaction regarding the received treatment during the pandemic. Results: In total, 743 patients were triaged during the lockdown. Over 80% received an urgent appointment (priority 1). Among all priority 1 patients, over 84% attended their appointment and 77% received an intravitreal injection (IVI), while 7% cancelled their appointment due to COVID-19. In post-lockdown interviews of 254 patients, 90% trusted the emergency regimen and received treatment. Conclusions: Our triage seemed to be useful in optimizing access to treatment for patients with retinal diseases. An excellent rating of patients’ confidence in the triage and satisfaction regarding the received treatment during the first COVID-19 outbreak could be achieved.
Suggested Citation
Anahita Bajka & Maximilian Robert Justus Wiest & Timothy Hamann & Mario Damiano Toro & Sandrine Anne Zweifel, 2021.
"Assessment of Patients’ Confidence Regarding a New Triage Concept in a Medical Retina Clinic during the First COVID-19 Outbreak,"
IJERPH, MDPI, vol. 18(11), pages 1-11, May.
Handle:
RePEc:gam:jijerp:v:18:y:2021:i:11:p:5846-:d:565127
Download full text from publisher
Most related items
These are the items that most often cite the same works as this one and are cited by the same works as this one.
Corrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jijerp:v:18:y:2021:i:11:p:5846-:d:565127. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .
Please note that corrections may take a couple of weeks to filter through
the various RePEc services.