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Pharmacists’ Preparedness to Patients Education at the Time of Pandemic—A Cross-Sectional Study with an Example of SARS-CoV-2 Outbreak in Poland

Author

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  • Magdalena Cerbin-Koczorowska

    (Department of Medical Education, Poznan University of Medical Sciences, 7 Rokietnicka St, 60-806 Poznan, Poland)

  • Magdalena Waszyk-Nowaczyk

    (Department of Pharmaceutical Technology, Pharmacy Practice Division, Poznan University of Medical Sciences, 6 Grunwaldzka St, 60-780 Poznan, Poland)

  • Piotr Przymuszała

    (Department of Medical Education, Poznan University of Medical Sciences, 7 Rokietnicka St, 60-806 Poznan, Poland)

Abstract

Although pharmacy employees’ involvement in patient education has great potential, the extent to which they actually provide cognitive services seems inadequate. Given the overburdening of the healthcare system and limited access to medical services due to the severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2) pandemic outbreak, this study aimed to evaluate the preparedness of Polish pharmacy employees for patient education on the new threat. The study was conducted using the mystery shopper method. Two interviewers phoned 90 randomly chosen community pharmacies throughout Poland and presented some inquiries on the SARS-CoV-2. Pharmacists devoted more time to patients than pharmacy technicians (2:22 vs. 1:54), and the information they provided was significantly more comprehensive ( p = 0.006). The majority of respondents provided an evidence-based recommendation on prevention, symptoms, and management of SARS-CoV-2; however, the scope of advice significantly varied. Community pharmacy staff often expressed their concern about the lack of time to address patients’ questions adequately. No statistically significant differences were found in recommendations provided by chain and non-chain pharmacy staff. Obtained results seem to confirm the possibility of involving pharmacists in public health activities during a pandemic. Nevertheless, providing proper working conditions and adequate just-in-time learning solutions is crucial.

Suggested Citation

  • Magdalena Cerbin-Koczorowska & Magdalena Waszyk-Nowaczyk & Piotr Przymuszała, 2020. "Pharmacists’ Preparedness to Patients Education at the Time of Pandemic—A Cross-Sectional Study with an Example of SARS-CoV-2 Outbreak in Poland," IJERPH, MDPI, vol. 17(18), pages 1-11, September.
    • Handle: RePEc:gam:jijerp:v:17:y:2020:i:18:p:6659-:d:412739
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    References listed on IDEAS

    as
    1. Anita Majchrowska & Renata Bogusz & Luiza Nowakowska & Jakub Pawlikowski & Włodzimierz Piątkowski & Michał Wiechetek, 2019. "Public Perception of the Range of Roles Played by Professional Pharmacists," IJERPH, MDPI, vol. 16(15), pages 1-9, August.
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    Cited by:

    1. Łucja Zielińska-Tomczak & Magdalena Cerbin-Koczorowska & Piotr Przymuszała & Natalia Gałązka & Ryszard Marciniak, 2021. "Pharmacists’ Perspectives on Interprofessional Collaboration with Physicians in Poland: A Quantitative Study," IJERPH, MDPI, vol. 18(18), pages 1-13, September.
    2. Beata Plewka & Magdalena Waszyk-Nowaczyk & Magdalena Cerbin-Koczorowska & Michał Michalak & Aleksandra Sajko & Monika Bańdurska & Tomasz Osmałek, 2022. "Polish Pharmacy Students’ Attitudes toward Undergraduate Teaching and Practical Implementation of Pharmaceutical Care—A Cross Sectional Study," IJERPH, MDPI, vol. 19(12), pages 1-12, June.

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