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Health Evaluation in the Context of Satisfaction with Medical Services among Patients with Osteoarthritis: Descriptive Cross-Section Survey

Author

Listed:
  • Ewelina Firlej

    (Cosmetology and Aesthetic Medicine Unit, Faculty of Pharmacy with Medical Analytics Division, Medical University of Lublin, 20-093 Lublin, Poland)

  • Mariola Janiszewska

    (Department of Medical Informatics and Statistics with E-learning Lab, Faculty of Health Sciences, Medical University of Lublin, 20-081 Lublin, Poland)

  • Katarzyna Sidor

    (Departament of Applied Psychology, Chair of Psychology, Interfaculty Centre for Didactics, Medical University of Lublin, 20-093 Lublin, Poland)

  • Anna Sokołowska

    (Cosmetology and Aesthetic Medicine Unit, Faculty of Pharmacy with Medical Analytics Division, Medical University of Lublin, 20-093 Lublin, Poland)

  • Agnieszka Barańska

    (Department of Medical Informatics and Statistics with E-learning Lab, Faculty of Health Sciences, Medical University of Lublin, 20-081 Lublin, Poland)

  • Paweł Chruściel

    (Department of Basic Nursing and Medical Teaching, Chair of Development in Nursing, Faculty of Health Sciences, Medical University of Lublin, 20-081 Lublin, Poland)

Abstract

Osteoarthritis (OA) is one of the most common causes of rehabilitation benefits and senior disability. It generates high costs of treatment and increasing demand for medical staff and care of geriatric profile. The aim of the study was to determine the relationship between health evaluation and satisfaction with medical services among individuals with OA in rehabilitation outpatient clinics. The survey was carried out from June 2017 to May 2018, among patients being provided with services of five outpatient rehabilitation clinics in Lublin. The surveyed group comprised 328 respondents. The following tools were utilized: the List of Health Criteria (LHC), the Multidimensional Health Locus of Control Scale (version B) (MHLC), the authors’ own questionnaire compiled for the study, and the Servperf Method. According to the respondents, the most important health criterion is “not to experience any ailments” (M = 1.56). In an assessment of a clinic, the respondents rated neatness (cleanliness) of the staff highest (M = 4.38) and the appearance of a building where a clinic is located lowest (M = 3.42). The better the evaluation of medical services in an outpatient rehabilitation clinic in comparison to other settings, the better the evaluation of the quality of service (rho S = 0.593; p < 0.000). The study conducted in outpatient rehabilitation clinics showed great demand for outpatient specialist care of geriatric profile. Undoubtedly, there is need for continuation and expansion of studies on patients with OA in other rehabilitation settings.

Suggested Citation

  • Ewelina Firlej & Mariola Janiszewska & Katarzyna Sidor & Anna Sokołowska & Agnieszka Barańska & Paweł Chruściel, 2019. "Health Evaluation in the Context of Satisfaction with Medical Services among Patients with Osteoarthritis: Descriptive Cross-Section Survey," IJERPH, MDPI, vol. 17(1), pages 1-15, December.
    • Handle: RePEc:gam:jijerp:v:17:y:2019:i:1:p:9-:d:299237
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    References listed on IDEAS

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    1. Henrik Dobewall & Riin Tark & Toivo Aavik, 2018. "Health as a value and its association with health-related quality of life, mental health, physical health, and subjective well-being," Applied Research in Quality of Life, Springer;International Society for Quality-of-Life Studies, vol. 13(4), pages 859-872, December.
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