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Quality Management Of Services Of Local Public Administration In The Republic Of Moldova


  • Elena Vaculovschi

    () (Academy of Economic Studies, Chisinau, Republic of Moldova)

  • Oxana Savciuc

    () (Academy of Economic Studies, Chisinau, Republic of Moldova)


One of the requirements to improve the services performed by the local public administration in the Republic of Moldova is the strategic approach of its activity. In order to enhance the local public administration efficiency, there has been created the appropriate institutional and legal framework. Even though the corresponding laws and regulations have taken into consideration the relevant European norms, their correct implementation is essential for their functionality. For this purpose, it is necessary to provide opportunities for further training of the local public clerks within a consolidated system of professional instruction, refreshment and specialization.

Suggested Citation

  • Elena Vaculovschi & Oxana Savciuc, 2009. "Quality Management Of Services Of Local Public Administration In The Republic Of Moldova," Review of General Management, Spiru Haret University, Faculty of Management Brasov, vol. 9(1), pages 62-72, Ianuary.
  • Handle: RePEc:fmb:journl:v:9:y:2009:i:1:p:62-72

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    References listed on IDEAS

    1. Scherrer-Rathje, Maike & Boyle, Todd A. & Deflorin, Patricia, 2009. "Lean, take two! Reflections from the second attempt at lean implementation," Business Horizons, Elsevier, vol. 52(1), pages 79-88.
    2. Wallace J. Hopp & Mark L. Spearman, 2004. "To Pull or Not to Pull: What Is the Question?," Manufacturing & Service Operations Management, INFORMS, vol. 6(2), pages 133-148, August.
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