Problemi e ruolo dei metodi statistici per la valutazione dei servizi collegati ai sistemi di produzione di beni
Role and problems of the statistical methods to evaluate services related to goods production systems (by Umberto Magagnoli, Gabriele Cantaluppi). Objectives This paper gives a brief overview of the statistical methods concerning new features in Quality Control either in the productive and distributive system or in internal and external services. Methods and Results Some of the main statistical methodologies related to the traditional methods of Quality Control, already innovated by the Total Quality Methods and the Taguchi Methods, and some other methods to verify the Service Quality and to test the Customer Satisfaction are given and compared. Conclusions The statistical tools support consideration to the quality of goods and services, favoured by the following factors: complexity and innovation of the productive systems, market and know-how globalisation, and the increasing of the information thorough the diffusion of data processing.
If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
As the access to this document is restricted, you may want to look for a different version under "Related research" (further below) or search for a different version of it.
Volume (Year): 2007/3 (2007)
Issue (Month): 3 ()
|Contact details of provider:|| Web page: http://www.francoangeli.it/riviste/sommario.asp?IDRivista=142|
|Order Information:|| Web: http://www.francoangeli.it/riviste/Elenco_Prodotti.aspx?startCode=DC Email: |
When requesting a correction, please mention this item's handle: RePEc:fan:restre:v:html10.3280/rest2007-003011. See general information about how to correct material in RePEc.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Angelo Ventriglia)
If references are entirely missing, you can add them using this form.