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Il Performance Management nei Dipartimenti di Salute Mentale (DSM): proposta di un cruscotto multidimensionale e prospettive di implementazione

Author

Listed:
  • Valeria Latorre
  • Anna Prenestini
  • Domenico Semisa

Abstract

Il tema della misurazione e della valutazione delle performance delle attivita sanitarie e oggi centrale non solo a livello aziendale ma anche a livello di singole partizioni organizzative. Dipartimenti, distretti, unita operative sono chiamate a sviluppare sistemi e strumenti di performance management basati sulle proprie esigenze informative, allo scopo di supportare il middle management a migliorarne la gestione e orientare i comportamenti dei clinici. Questo lavoro di ricerca propone un cruscotto di valutazione delle performance costruito per i Dipartimenti di Salute Mentale, che mira a superare i gap riscontrati in letteratura e nell’applicazione pratica di sistemi di performance management destinati a tale tipologia di dipartimenti. La definizione e la validazione del cruscotto ha, inoltre, coinvolto esperti del settore tramite focus group. Nelle conclusioni sono discussi le prospettive e i limiti dell’applicazione del cruscotto multidimensionale.

Suggested Citation

  • Valeria Latorre & Anna Prenestini & Domenico Semisa, 2016. "Il Performance Management nei Dipartimenti di Salute Mentale (DSM): proposta di un cruscotto multidimensionale e prospettive di implementazione," MECOSAN. Menagement e economia sanitaria, FrancoAngeli Editore, vol. 2016(97), pages 71-89.
  • Handle: RePEc:fan:mesame:v:html10.3280/mesa2016-097005
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