IDEAS home Printed from https://ideas.repec.org/a/etl/journl/69.html

Clusterization Of Banks In The Federation Of B&H Based On Different Criteria

Author

Listed:
  • Emina Resić

    (University of Sarajevo)

  • Edita Hebibović - ÄŒagalj

    (Bosna Bank International DD Sarajevo)

Abstract

The evaluation of customers of banking services should be seen as an additional tool for analyzing the performance of banks in addition to the analysis of financial indicators. Considering the impact that customer satisfaction and trust can have on the stability of the banking system, it is desirable to include them in reports on the banking sector. The evaluation of customer satisfaction can also anticipate certain market trends and is a useful tool for the management of banking institutions to take corrective measures before the negative expectations of customers reflect on the financial statements. The evaluation of customers of banking services and the analysis of financial indicators must be placed in the context of the size of the banksso that the results can be properly interpreted. Cluster analysis is a method that can be used to perform clustering based on these three criteria. The results of the research for the Federation of B&H banks show the importance of bank clusters based on customer evaluation, financial indicators and the size of banks.

Suggested Citation

Handle: RePEc:etl:journl:69
as

Download full text from publisher

File URL: https://bhef.unze.ba/article/69
File Function: Journal Article
Download Restriction: no
---><---

More about this item

Keywords

;
;
;
;

Statistics

Access and download statistics

Corrections

All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:etl:journl:69. See general information about how to correct material in RePEc.

If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

We have no bibliographic references for this item. You can help adding them by using this form .

If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: University of Zenica, Faculty of Economics Zenica (email available below). General contact details of provider: https://bhef.unze.ba/ .

Please note that corrections may take a couple of weeks to filter through the various RePEc services.

IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.