IDEAS home Printed from
   My bibliography  Save this article

Project Scheduling Optimization in Service Centre Management


  • V. Valls
  • D. Gómez-Cabrero
  • M. Angeles Pérez
  • S. Quinanilla


This paper deals with a real-life problem that comes up in the daily management of Service Centres. It is a complex resource allocation and task scheduling problem that has to be solved online in a dynamic and uncertain environment. The uncertainty resides both in the task durations and the task arrival times. It is shown that this problem can be formulated and solved using project scheduling models, algorithms and concepts. To deal with uncertainty, a bi-criteria quality robustness concept in dynamic environments which extends the usual concept of static quality robustness is introduced. Several proactive-reactive scheduling procedures and surrogate measures of robustness are proposed. The computational experiments carried out on more than 700 randomly generated dynamic scenarios indicate that proactive scheduling procedures are able to prepare the predictive schedule to anticipate future infeasibilities.

Suggested Citation

  • V. Valls & D. Gómez-Cabrero & M. Angeles Pérez & S. Quinanilla, 2007. "Project Scheduling Optimization in Service Centre Management," Review of Business and Economic Literature, KU Leuven, Faculty of Economics and Business, Review of Business and Economic Literature, vol. 0(3), pages 341-366.
  • Handle: RePEc:ete:revbec:20070302

    Download full text from publisher

    File URL:
    Download Restriction: no

    More about this item


    Access and download statistics


    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ete:revbec:20070302. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (library EBIB). General contact details of provider: .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.