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El servicio al cliente: imagen del establecimiento gastronómico

Listed author(s):
  • Luz Angélica Patiño Díaz Granados
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    Mediante una investigación formativa, se evidencia los resultados de sesenta y ocho (68) clientes internos correspondientes a nueve (9) restaurantes de la ciudad de Barranquilla, Colombia, en donde se puede detectar la satisfacción que tienen estos con respecto a su trabajo, la comunicación que tenga con su jefe inmediato, las políticas del establecimiento en cuanto a remuneración, reconocimiento, ambiente de trabajo, disposición de equipos y menaje necesario para el desarrollo de su labor entre otros, que contribuyen dependiendo de su grado de satisfacción, a crear una imagen del establecimiento para el cual laboran.

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    Article provided by Grupo (Universidad de Málaga) in its journal Observatorio de la Economía Latinoamericana.

    Volume (Year): (2009)
    Issue (Month): 124 (December)

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    Handle: RePEc:erv:observ:y:2009:i:124:8
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