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El servicio al cliente: imagen del establecimiento gastronómico

Author

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  • Luz Angélica Patiño Díaz Granados

Abstract

Mediante una investigación formativa, se evidencia los resultados de sesenta y ocho (68) clientes internos correspondientes a nueve (9) restaurantes de la ciudad de Barranquilla, Colombia, en donde se puede detectar la satisfacción que tienen estos con respecto a su trabajo, la comunicación que tenga con su jefe inmediato, las políticas del establecimiento en cuanto a remuneración, reconocimiento, ambiente de trabajo, disposición de equipos y menaje necesario para el desarrollo de su labor entre otros, que contribuyen dependiendo de su grado de satisfacción, a crear una imagen del establecimiento para el cual laboran.

Suggested Citation

  • Luz Angélica Patiño Díaz Granados, 2009. "El servicio al cliente: imagen del establecimiento gastronómico," Observatorio de la Economía Latinoamericana, Grupo Eumed.net (Universidad de Málaga), issue 124, December.
  • Handle: RePEc:erv:observ:y:2009:i:124:8
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