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Impacto De La Satisfacción Y Desempeño Laboral En El Cliente Externo

Author

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  • Yudith Salvador Hernández

Abstract

Aborda la cadena de efectos que se generan tras la obtención de la satisfacción laboral, el desempeño y su impacto en los clientes externos, así como la utilización de un procedimiento para determinar la relación existente entre la satisfacción del cliente interno y el desempeño laboral y los factores que la afectan; los cuales repercuten en el cliente externo. Permitiendo posteriormente con la erradicación de estos, la mejora continua del servicio en entidades hoteleras y extra hoteleras.

Suggested Citation

  • Yudith Salvador Hernández, 2009. "Impacto De La Satisfacción Y Desempeño Laboral En El Cliente Externo," Contribuciones a la Economía, Servicios Académicos Intercontinentales SL, issue 2009-05, May.
    • Handle: RePEc:erv:contri:y:2009:i:2009-05:12
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