Process Optimisation for Time Series Interviews and Digital Scoring in Medical Dental Recruitment and Selection for NHS-England

The paper focuses on how the efficiency and effectiveness of the Video Interviewing and Digital Scoring (VIDS) system in the NHS recruitment process could be improved. VIDS enables remote participation, reducing logistical costs and providing real-time feedback. However, its implementation is resource-intensive, necessitating significant technical support. The study focuses on optimising the VIDS process, particularly through the standardisation and automation of scoring to ensure consistency and reduce human error. Adopted in 2012, Multiple Mini Interviews (MMIs) were enhanced in 2023 by VIDS, allowing candidates to participate remotely, thus minimising the need for physical assessment centres. The pilot phase of VIDS demonstrated high user satisfaction but highlighted the need for continuous technical support. The study outlines methods for optimising this support, such as diagnostic tools, bypass procedures and streamlined technical assistance. The results confirm that these optimisations contributed to a more efficient recruitment process. While VIDS offers clear benefits, the paper emphasises the necessity of ongoing support and refinement to maximise its effectiveness in future NHS recruitment efforts.